If you have searched our website and have not found the information you are looking for, you may wish to contact our Information Centre. We are available to provide general information rather than legal advice. You can use the form below to send us your question(s) or you can contact us by phone or mail.
The Commissioner is mandated to resolve complaints in a fair and unbiased manner, and, as an ombudsman, conducts investigations on a case-by-case basis. In order to carry out this oversight role effectively, the Commissioner is not in a position to provide what might be called an ‘advance ruling’ in connection with matters that may relate to a future investigation, nor can we provide you with any legal advice. We cannot advise how the Commissioner would apply the Privacy Act or the Personal Information Protection and Electronic Documents Act to any particular set of facts including your specific situation.
Please note that any questions submitted using this form will not be treated as privacy complaints under the Privacy Act or the Personal Information Protection and Electronic Documents Act. For further information on filing complaints under either Act, please see File a formal privacy complaint.
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